Privacy Policy

This Privacy Policy describes how Velissé ("Velissé," "we," "us," or "our") collects, uses, and discloses information about you when you visit or make a purchase from velisseskincare.com (the "Site").

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, book a consultation, submit a contact or product-question form, or otherwise communicate with us. This may include your name, email address, phone number, shipping and billing address, payment information (processed by our payment provider — we do not store full card numbers), and any skin or hair concerns you choose to share.

We also automatically collect certain information when you visit the Site, including your IP address, browser type, device information, pages viewed, and referring URLs, through cookies and similar technologies, including Google Analytics (GA4) and Google Tag Manager.

2. How We Use Your Information

• To process and fulfill orders placed through our Shopify-powered checkout
• To respond to consultation requests, product questions, and general inquiries
• To send transactional communications (order confirmations, shipping updates)
• To send marketing communications, where you have opted in, which you may unsubscribe from at any time
• To improve our Site, products, and customer experience
• To detect and prevent fraud and abuse (including via Google reCAPTCHA)

3. Third-Party Services

We use the following third-party services, each governed by its own privacy policy:

• Shopify — e-commerce platform and checkout processing
• Google reCAPTCHA — spam and bot protection on our forms
• Google Analytics & Google Tag Manager — site usage analytics
• Intercom — live chat support
• Microsoft 365 / Exchange Online — email delivery for info@velisseskincare.com

4. Cookies

We use cookies and similar tracking technologies to operate and improve the Site. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

5. Data Sharing

We do not sell your personal information. We share information with service providers who perform services on our behalf (payment processing, shipping, analytics, customer support) under appropriate confidentiality and data protection obligations, and as required by law.

6. Your Choices & Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact us at info@velisseskincare.com.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

The Site is not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

10. Contact Us

Questions about this Privacy Policy can be directed to info@velisseskincare.com.

Note to site owner: This is a starting-point draft only. Please have qualified legal counsel review this policy — particularly the sections on data rights (CCPA/CPRA, GDPR if applicable), cookie consent requirements, and Shopify/payment-processor specific disclosures — before publishing live.